Returns & Refunds Policy

Effective Date: August 30, 2026

Thank you for shopping with Thirteen Thirteen Experience. We appreciate your support and are committed to providing quality products and a positive customer experience.

All Sales Are Final

All purchases made through Thirteen Thirteen Experience are final sale.

We do not accept returns or exchanges and do not provide refunds for:

• Change of mind

• Incorrect size selection

• Incorrect color or product selection

• Failure to review product descriptions or sizing information

• Personal preference

• Scent preference

• Products that have been used

• Normal variations in handmade or individually produced products

Please carefully review all product descriptions, sizing information, product specifications, quantities, and shipping information before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to receive your order in the condition in which it was intended.

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery.

Email: thirteenthirteenexperience@gmail.com

Please include:

• Your full name

• Order number

• Description of the issue

• Clear photographs of the product

• Clear photographs of the shipping package and packaging, when applicable

For products damaged during shipping, please retain the original packaging and shipping materials until the matter has been resolved.

After reviewing your request, Thirteen Thirteen Experience may, where appropriate, provide a replacement, store credit, or refund.

Please do not return an item without first contacting us and receiving return instructions.

Incorrect Items

If you receive an item that is different from the item you ordered, please contact us within 7 calendar days of delivery.

We will review the issue and, when appropriate, provide instructions for correcting the order.

Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to request a cancellation or change, contact us as soon as possible at thirteenthirteenexperience@gmail.com.

We cannot guarantee that an order can be changed or canceled after it has been submitted or entered processing.

Refunds Required by Law

Our all-sales-final policy does not waive or limit any rights or remedies that cannot legally be excluded under applicable federal or state law.

If a refund is legally required, it will be processed in accordance with applicable law.

Contact Us

Questions regarding an order should be directed to:

Thirteen Thirteen Experience
Email: thirteenthirteenexperience@gmail.com