Shipping policy

Shipping Policy

Effective Date: August 30, 2026

Thank you for supporting Thirteen Thirteen Experience.

Where We Ship

Thirteen Thirteen Experience currently ships orders throughout the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 3–5 business days after payment has been successfully received.

Processing time is separate from shipping/transit time.

Orders may require additional processing time during product launches, holidays, promotions, vendor events, or periods of unusually high order volume.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated delivery times are determined by the shipping method and carrier and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary based on destination, package weight, dimensions, and shipping method.

Order Tracking

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier’s tracking system to update after the shipping label has been created.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Thirteen Thirteen Experience is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to reship the order.

Lost or Stolen Packages

Once tracking information indicates that a package has been delivered to the address provided at checkout, Thirteen Thirteen Experience is not responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

Please contact us if you need assistance investigating a delivery issue, and we will assist where reasonably possible.

Damaged Packages

If your package arrives damaged, please take photographs of:

The outside of the package
The shipping label
The damaged packaging
The product and any damage

Please contact us within 7 calendar days of delivery at thirteenthirteenexperience@gmail.com.

Please retain the original shipping packaging until the matter has been resolved.

Shipping Delays

Thirteen Thirteen Experience is not responsible for delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, holidays, transportation interruptions, or other unforeseen circumstances.

If we determine that we cannot meet a promised shipment timeframe, we will provide any notice, revised timeframe, cancellation option, or refund required by applicable law.